These terms and conditions are incorporated into all bookings (whether made online, by telephone, or any other method) and all agreements for the provision of services by the Company.
Definitions
“Company” or “we” means Monaco Meraki
“Services” means personal styling, Body Shape & Colour Analysis, Wardrobe Edit/Strategy and Personal Shopping, and any other services provided to you by the Company;
“Client” or “you” means any person who contracts with the Company for the provision of Services.
Payments
Payment for appointments must be made upon booking to secure the appointment.
If an appointment is cancel will be forfeited.
All of my services are broken down into 2 payments: a 30% deposit, and a final payment. The deposit is used to save your spot in my calendar, and the final payment is due on the day of the final call when you receive your Style Report or Virtual LookBook.
The fees relate purely to my time.
Postponement and Cancellation
If you wish to postpone an appointment you must inform us not less than 24 hours before the appointment is due to start.
Failure to do so may result in the appointment being CANCELLED.
If we are able to agree on an alternative future date any payment will be transferred to the rescheduled appointment but cannot be refunded.
Money-Back Guarantee Policy – TERMS & CONDITIONS
The money-back guarantee applies to all servoices provided by Monaco Meraki, not the products in the style shop or any resources such as e-books and guides.
Refund requests must be submitted within 45 days of the service completion date by email. Requests made after this timeframe will not be eligible for a refund.
To request a refund, please contact me at carolina@monacomeraki.com
You will be asked to provide details about your service and the reason for your refund request.
The money-back guarantee does not apply to any third-party expenses incurred during the service, such as clothing purchase or event tickets.
Refunds will be processed within 14 business days of receiving a valid refund request. The refund will be issued using the original payment method. You should receive an email comfirming the completion of the return process.
The money-back guarantee is non-transferable and applies only to the original purchaser of the service.
Cancellations made by the client after the service has commenced will not be refunded.
Monaco Meraki reserves the right to modify or terminate the money-back guarantee at any time without prior notice. Any changes to the terms and conditions will be communicated on our website.
I am dedicated to provide exceptional services and ensuring that you have a positive experience with me.
If you have any questions or concerns regarding the money-back guarantee or any other aspect of my services, please don’t hesitate to contact me. I AM HERE TO ASSIST YOU EVERY STEP OF THE WAY.
Relationship with Stores
The Company does not act as agent for any of the stores to which we may introduce you or accompany you for shopping.
Contracts for the purchase of goods are between you and the relevant store and the terms and conditions of sale and requirements regarding price, returns, defects and all other issues will be such as the store may impose or as you may agree with the store.
The Company has no liability for the quality, condition, or performance of any goods which you may purchase during the course of, or as a result of, the provision of Services by the Company.
Liability
The Company warrants that it will perform the Services with reasonable skill, expertise and care.
Subject to this no warranty or condition is given, made, or to be implied in respect of the Services and none is to be implied except for any warranty or condition implied by law.
In any event liability of the Company, its directors, and employees to you will be limited to and shall not in any circumstances exceed the amount paid by you to the Company for the provision of the relevant Services.
Wording for Web pages
You should refer to our Terms and Conditions set out on this website which applies to all services provided by the Company.
Location
Monaco Meraki is ideally placed for London Shopping. You can of course choose your preferred location. If you are located outside of London or the UK, I would be more than happy to explore other shopping options- So please do get in touch.
Travel costs outside of London will apply.